Return and Policy

HIRAYA Skincare LLC Return & Refund Policy

Last updated: May 12, 2026

Welcome to HIRAYA Skincare LLC. We value your trust and aim to provide a smooth shopping experience for all customers. Please read our Return and Refund Policy carefully before making a purchase.

Eligibility for Returns

Customers may request a return within 14 days of receiving their order.

To qualify for a return:

  • The item/s must be unused and in their original packaging.
  • The product/s must be in the same condition as received.
  • Proof of purchase or order confirmation is required.

Non-Refundable Items

The following items cannot be returned:

  • Gift cards
  • Final sale or clearance items

Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • Clear photos of the item and packaging
  • A brief description of the issue

Refund Process

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing time may take 5-10 business days, depending on your payment provider.

Shipping costs are non-refundable unless the return is due to our errors.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The wrong item was shipped
  • The item is defective

We recommend using a trackable shipping method, as HIRAYA Skincare LLC is not responsible for lost return packages.

Order Cancellations

Orders may only be canceled within 12 hours of purchase. Once processing or shipping begins, cancellations are no longer guaranteed.

Exchanges

We currently only replace items if they are defective, damaged, or incorrect.

Delivery Delays

As a dropshipping business, some products may ship from international suppliers. Delivery times may vary due to customs, weather conditions, or courier delays.

HIRAYA Skincare LLC is not responsible for delays caused by shipping carriers or customs processing.

Contact Us

For any questions regarding returns or refunds, please contact us:

HIRAYA Skincare LLC Support

  • Email: support@hirayaluxe.com

We are committed to providing excellent customer service and resolving concerns as quickly as possible.

Thank you for shopping with us!